The order signed by the purchaser is a binding offer. We can accept this offer within two weeks by sending an order confirmation or send the ordered goods within this period.
We reserve the right of ownership and copyright to all documents provided to the purchaser in connection with the placing of the order, such as calculations, drawings, etc.. These documents may not be made accessible to third parties unless we give the purchaser our express written consent. If we do not accept the orderer’s offer within the period of § 1, these documents shall be returned to us without delay.
The Purchaser shall only be entitled to set-off if his claims have been legally established or are undisputed. The Purchaser shall also be entitled to set-off against our claims if it asserts notices of defects or counterclaims arising from the same purchase contract. The Purchaser shall only be entitled to exercise a right of retention to the extent that its counterclaim is based on the same contractual relationship.
For the settlement of disputes with consumers, we are willing to participate in a dispute resolution procedure before a consumer arbitration board or are obligated to do so in accordance with XXX (specify the legal norm or contractual agreement). The responsible consumer arbitration board is: General Consumer Arbitration Board of the Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. In order to resolve the aforementioned disputes, we will participate in a dispute resolution procedure before this body.
If there is no willingness or obligation to participate in a dispute resolution procedure, the following wording is conceivable: We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.